At S. M. & Co., we believe in providing the best experience for our customers. That's why we have carefully crafted our policies to ensure your satisfaction. Read on to learn more about our refund and shipping policies.
Refund Policy
We want you to love every item you purchase from us. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy. Simply contact us within 14 days of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase handy.
To start a return, please contact us at anasworldmarket@gmail.com. We will provide you with a return shipping label and instructions on where to send your package. Please note that returns sent without prior authorization will not be accepted.
Once we receive and inspect your return, we will notify you of the approval and process your refund within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If you have any questions or concerns regarding your return, feel free to reach out to us at anasworldmarket@gmail.com.
Shipping Policy
We offer FREE shipping on orders over $50! We want to make it easy for you to receive your favorite items without any additional cost.
Orders are typically processed and shipped out within 2-5 business days. For pre-orders and longer to ship (LTS) items, please allow 5 to 8 business days for shipping after purchase.
It's important to ensure that you provide the correct shipping address during checkout. S. M. & Co. is not responsible for any delays or issues caused by incorrect addresses provided by the customer.
Please note that once an order has been placed, it cannot be modified or canceled. If you have any issues with your order, please contact us, and we will do our best to assist you. If you wish to return any items, please refer to our refund policy.
While we strive to provide a seamless shipping experience, we are not responsible for any delays, lost, damaged, stolen, or incorrectly marked delivered items.
If you have any questions or need assistance with your shipment, please don't hesitate to contact us.
Contact Information
Trade name: S. M. & Co.
Email: anasworldmarket@gmail.com
Physical address: S. M. & Co., 7171 Warner Avenue, Suite B 696, Huntington Beach CA 92647, United States